![]() Look for and install any available firmware updates. ![]() With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. It will automatically diagnose and fix any printer connectivity issues.Äownload available firmware updates from the HP website I see that the printer status is offline on HP Smart App as per your description, let us try to isolate and resolve the issue-Äownload HP Print and Scan Doctor and run the program. HP Instant Welcome to HP Support Community!.Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.
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